Zarf Studios Return & Exchange Policy

1. What You Can Return/Exchange:

• Unused, unwashed, undamaged, and in saleable condition products with all tags and original packaging intact.
• Complete sets must be returned. (e.g., comforters, cushion covers and pillowcases must be returned together).
• Time Limits:
  • Damage/Wrong Product: Report within 24 hours with photos & unboxing video.
  • Unboxing Video Mandatory: Proof required for damage or wrong product claims.
  • Return/Exchange Request: Initiate within 48 hours of delivery.

1. What We Don't Accept:

• Correct Orders: Products that match your order exactly cannot be returned.
• Late Requests: Returns outside the timeframes will not be processed.
• Used/Damaged Products: Products damaged due to user mishandling or altered value are non-returnable.
• Non-Refundable Items: Candles.
• Custom-Made Items: Single Bed Bedding.
• Non-Returnable/Exchangeable Items: Bed sheets, Carpets.

Reason	Return Fee	Who Pays
Exchange for Different Items	₹500 is applicable for each item returned/exchanged	Customer (plus any price difference)
Approved Damaged/Wrong Product	Covered by Zarf	Zarf Studios

1. How to Initiate a Return:

• Contact us within 48 hours of delivery: simply click on the link below and raise your request, https://zarfstudios.myshopify.com/apps/return_prime for any additional information connect with us on WhatsApp +91 98178 73932 or email help@zarfstudios.com
• Provide photos of the packed product within the same working day of the return request. Without images, return requests will not be accepted.
• Provide photos and an unboxing video for damage/wrong product claims.

1. Refunds:

• Approved returns will be refunded, excluding shipping costs.
• Original invoice and packaging are required.

1. Important Note:

• We reserve the right to reject returns that don't meet these conditions.
• Only one return and exchange request will be entertained per order.

By placing an order with us, you agree to these terms and conditions.