Return & Exchange Policy
Here's how to ensure a smooth return or exchange experience:
- Conditions for Return/Exchange
- Unused & Original Condition: Products must be unused, unwashed, undamaged, and saleable with all tags and original packaging intact.
- Complete Set: Sets must be returned as a complete set.
- Time Limits:
- Damage/Wrong Product: Report within 24 hours with photos & unboxing video.
- Return Request: Initiate within 48 hours of delivery.
- Unboxing Video Mandatory: Proof required for damage or wrong product claims.
- What We Don't Accept:
- Correct Orders: We can't accept returns for products that match your order exactly.
- Late Requests: Requests outside the timeframes will not be entertained.
- Used/Damaged Products: Products damaged due to user mishandling or altered value are non-returnable.
- Non-Refundable Items: Candles are not eligible for refunds.
- Single Bed Bedding Returns: Our single bed bedding sets are made on demand, so we cannot accept returns or replacements on these products (except for approved damaged/wrong product cases).
- Return Shipping Cost:
- You are responsible for a return shipping cost of ₹500 (except for approved damage/wrong product cases).
- Exchanges incur a flat ₹500 shipping fee.
- Your refund can be converted to store credit too. If converted to store credit, no return shipping cost will be deducted (your full amount will be credited as store credit).
- How to Initiate a Return:
- Contact Us: Raise a return request within 48 hours of delivery on at +91 98178 73932 ( 24*7 Customer Support ) or email help@zarfstudios.com
- Proof of Issue: Provide photos and an unboxing video for damage/wrong product claims.
- Refunds:
- Refunds will be processed for approved returns, excluding shipping costs.
- Original invoice and packaging are required for verification.
- Important Note:
- We reserve the right to reject returns that don't meet these conditions.